{"id":228,"date":"2022-01-19T09:27:17","date_gmt":"2022-01-19T08:27:17","guid":{"rendered":"https:\/\/www.golf.najeti.fr\/faq\/"},"modified":"2026-01-08T14:41:40","modified_gmt":"2026-01-08T13:41:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.golf.najeti.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\/ FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Do you have a question about the hotel, your reservation or your future stay?
Perhaps your answer is here! If not, don't hesitate to contact us by phone or e-mail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The hotel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What is the difference between a Charming room and a Luxury room?<\/strong>
Nos chambres Luxe ont vue sur le golf de Saint-Omer et vous proposent plus de produits d’accueil que nos chambres Charme, qui ont vue sur la for\u00eat. Il y a \u00e9galement des peignoirs et chaussons qui sont mis \u00e0 disposition dans la chambre.<\/p>

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Do you have a car park?<\/strong>
Yes, we have a free car park for residents. It is closed by a gate and has video surveillance.<\/p>

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Avez-vous des chambres familiales ou communicantes ?<\/strong>
Yes, we can offer family rooms in Junior Suites only. The maximum we can accommodate is 2 adults, 2 children under 12 and a cot. Our rooms are not connected.<\/p>

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Do you have smoking rooms?<\/strong>
No, the establishment is entirely non-smoking.<\/p>

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Do all rooms have a safe?<\/strong>
Yes, regardless of the category, you can store your valuables in your room.<\/p>

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Can I request an extra bed in my room? How much will it cost me?<\/strong>
No, only the Junior Suite rooms can accommodate 3 adults. We do not have an extra bed.<\/p>

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I have a baby, does the hotel have adequate facilities?<\/strong>
Yes, we can provide a baby kit including a cot, a changing mat, a small bathtub and a toilet potty on request and subject to availability.<\/p>

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Is the hotel suitable for people with reduced mobility?<\/strong>
Yes, we have 3 rooms for disabled people and a lift.<\/p>

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Do you have a lift?<\/strong>
Yes, the hotel has a lift.<\/p>

Can I eat at the hotel?<\/strong>
Yes, the hotel has a restaurant open every evening and Sunday lunchtime, the Najeti Restaurant le Lodge; and a brasserie open every lunchtime, the Najeti Brasserie le Ristand\u00e8l.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The stay<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What are the departure and arrival times?<\/strong>
Arrival is from 4 pm and departure until 12 noon.<\/p>

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Do you have a luggage store?<\/strong>
Yes, on request. We also have a bicycle and golf cart room.<\/p>

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Do you accept pets? What is the rate?<\/strong>
Yes, we like pets and accept them on a leash in the hotel and restaurant. The fee is \u20ac15 per night per pet.<\/p>

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Do you have an internet connection at the hotel? Is it free?<\/strong>
Yes, the hotel offers free Wi-Fi.<\/p>

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What should I do if I forget something in my room?<\/strong>
You can contact our team who will send you the forgotten item in exchange for a delivery fee.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Les tarifs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les prix du petit-d\u00e9jeuner est-il compris dans le prix ?<\/strong>
Non, quand vous r\u00e9servez une chambre simple, le petit-d\u00e9jeuner n\u2019est pas compris mais peut se r\u00e9server s\u00e9par\u00e9ment de la chambre dans la m\u00eame commande. Cependant, vous pouvez aussi r\u00e9server l\u2019une de nos offres sp\u00e9ciales, qui contiennent toutes le petit-d\u00e9jeuner. Le prix du petit-d\u00e9jeuner est au tarif de 18\u20ac par personne et par jour.<\/p>

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Les taxes de s\u00e9jour sont-elles incluses dans le tarif ?<\/strong>
Non, la taxe de s\u00e9jour est \u00e0 r\u00e9gler sur place, au tarif de 0,80\u20ac par adulte par nuit.<\/p>

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Est-ce que les tarifs et disponibilit\u00e9s sont les m\u00eames si je r\u00e9serve sur le site ou par t\u00e9l\u00e9phone ?<\/strong>
Oui, il n\u2019y aucune diff\u00e9rence de prix ou de disponibilit\u00e9s selon que vous r\u00e9servez par t\u00e9l\u00e9phone ou sur notre site.<\/p>

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Pourquoi avez-vous besoin des informations de ma carte de cr\u00e9dit ?<\/strong>
Les informations bancaires servent uniquement en tant que garantie au cas o\u00f9 vous ne viendriez pas ou annuleriez tardivement.<\/p>

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Quand et comment vais-je payer mon s\u00e9jour ?<\/strong>
Vous payez \u00e0 la fin de votre s\u00e9jour, avec le moyen de paiement que vous souhaitez : carte bancaire, ch\u00e8que-vacances uniquement en format papier classique, esp\u00e8ces.<\/p>

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Je n\u2019ai pas re\u00e7u de confirmation de r\u00e9servation. Comment faire ?<\/strong>
Nous envoyons un mail de confirmation \u00e0 chaque r\u00e9servation. Cependant, si vous n\u2019avez pas re\u00e7u ce mail apr\u00e8s 15 minutes suivant votre r\u00e9servation, veuillez v\u00e9rifier dans vos mails ind\u00e9sirables. Si le mail n\u2019y est pas non plus, n\u2019h\u00e9sitez pas \u00e0 prendre contact avec nous.<\/p>

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Quelles sont les conditions d\u2019annulation ?<\/strong>
Vous pouvez annuler gratuitement votre r\u00e9servation jusqu\u2019\u00e0 48 heures avant le s\u00e9jour.<\/p>

Comment puis-je modifier ou annuler ma r\u00e9servation ?<\/strong>
Vous pouvez \u00e0 tout moment g\u00e9rer votre r\u00e9servation en bas du site, en cliquant sur le lien \u00ab\u00a0G\u00e9rer mes r\u00e9servations\u00a0\u00bb dans la partie \u00ab\u00a0Liens pratiques\u00a0\u00bb. Votre num\u00e9ro de r\u00e9servation vous sera demand\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Various<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Is the spa private?<\/strong>
The wellness area is equipped with a sauna and a jacuzzi. The spa is shared and only accessible to hotel guests. It is not private. It is open from 15:00 to 21:00 and from 08:30 to 12:00. Closed on Monday morning for maintenance.<\/p>

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Do I need to book the spa?<\/strong>
Depending on the occupancy of the hotel, we set up time slots in one-hour increments. We open the schedule each day upon arrival. It is possible that other guests book the same time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

\/ FAQ If you have a question about the hotel, your booking or your future stay, you may find the answer here! If not, don't hesitate to get in touch by phone or email. The hotel What's the difference between a charming room and a luxury room?<\/p>","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-228","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.golf.najeti.fr\/en\/wp-json\/wp\/v2\/pages\/228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.golf.najeti.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.golf.najeti.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.golf.najeti.fr\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.golf.najeti.fr\/en\/wp-json\/wp\/v2\/comments?post=228"}],"version-history":[{"count":28,"href":"https:\/\/www.golf.najeti.fr\/en\/wp-json\/wp\/v2\/pages\/228\/revisions"}],"predecessor-version":[{"id":3563,"href":"https:\/\/www.golf.najeti.fr\/en\/wp-json\/wp\/v2\/pages\/228\/revisions\/3563"}],"wp:attachment":[{"href":"https:\/\/www.golf.najeti.fr\/en\/wp-json\/wp\/v2\/media?parent=228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}